Shipping policy

SHIPPING POLICY

Order Processing Time
All orders are processed, quality-inspected, and routed to our fulfillment warehouse within 24 to 48 business hours after payment confirmation (excluding weekends and public holidays). Once your parcel is packed and handed over to the carrier, you will receive an automated confirmation email containing your tracking number and direct tracking link.

Shipping Rates & Delivery Estimates (United Kingdom)
- Standard Tracked Shipping: Free on eligible bundle offers / calculated at checkout.
- Estimated Transit Time: 4 to 8 business days from dispatch scan to doorstep delivery.

Carriers & Tracking
We dispatch UK orders via express direct-line air freight routed directly into trusted local UK delivery networks, including Royal Mail and Evri. Please allow up to 24–48 hours after receiving your shipping notification for the initial carrier scan to update online.

Address Accuracy
Please ensure that your shipping address and postcode are entered accurately at checkout. If you notice an error in your delivery details, contact us immediately at support@on-discount.store within 12 hours of placing your order. Once a parcel has been dispatched, we are unable to redirect it.

Lost or Delayed Packages
If your order has not arrived within 12 business days from the dispatch date, please contact our customer support team at support@on-discount.store with your order number so we can investigate with the carrier and arrange a resolution.