Privacy policy

PRIVACY POLICY

This Privacy Policy describes how On Discount (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our online store (the "Services").

1. Information We Collect
- Contact details including your name, billing address, shipping address, email address, and phone number.
- Order and payment information including order history, payment confirmation details, and transaction identifiers (processed securely via encrypted third-party payment gateways; we do not store full credit card numbers).
- Device and usage information including IP address, browser type, device identifiers, and interaction data collected via cookies and similar technologies.

2. How We Use Your Personal Information
- Providing Products and Services: To process payments, fulfill and ship your orders, send order and tracking notifications, and manage returns or exchanges.
- Customer Support: To communicate with you and resolve inquiries or disputes.
- Marketing and Advertising: To deliver relevant promotional communications and advertisements on platforms such as Meta (Facebook and Instagram), in accordance with your consent and cookie preferences.
- Security and Fraud Prevention: To detect, investigate, and prevent fraudulent transactions or unauthorized activity.

3. Sharing Personal Information
We share your personal information with trusted third-party service providers strictly as necessary to operate our store, including:
- Shopify (e-commerce platform hosting and checkout infrastructure).
- Payment processors (for secure payment authorization and fraud screening).
- Logistics and fulfillment partners (including our fulfillment centers and local UK delivery carriers such as Royal Mail and Evri) to deliver your orders.

4. Your Rights (UK GDPR & Data Protection)
Depending on where you live, including residents of the United Kingdom and European Economic Area, you have the right to access, correct, update, or request deletion of the personal information we hold about you, as well as the right to object to or restrict certain processing. To exercise these rights, please contact us at support@on-discount.store.

5. Data Retention & Security
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal and accounting obligations, and resolve disputes.

6. Contact
If you have questions about our privacy practices or wish to submit a data request, please contact us by email at support@on-discount.store.